Welcome to Youcantry Help

This section covers most of the questions hat you ask us about and we will be updating these pages regularly as soon as we get feedback and any new questions asked. If you cannot find your answer here, please do not hesitate to contact us.

Basics

1. How much does it cost to post an ad?
Nothing. Posting an ad on Youcantry is FREE for all.

2. How many ads can I post to Youcantry?
There is no limit to the number of ads you can post to Youcantry. Our only restriction is that you cannot post the same ad more than once a week.

3. How long will my ad be online for?
Provided that your ad does not breach our Terms of Use, it will be online for 60 days from the date of posting. At the end of this period, you will receive an email giving you the option to repost your ad. If you wish to do so, click on the link in that email. You will then be able to edit the ad if necessary and repost the ad for a further 60 days.

Posting and Reposting an Ad

1. How do I post an ad?
Click on “Post a free classified” and follow the step-by-step instructions provided. You will be required to provide a category, subcategory and location for your ad. Your ad should be online immediately of publication if you have registered with us. You will be required to activate your account(email) if you first post in our site.

2. How do I include photos in an ad?
Click on the “Add Photos” button at the bottom of the posting page. You can include up to 3 photos in .JPG format. Each photo must not exceed 250kb. Find the photos that you wish to upload on your computer and click continue.

3. How do I repost my ad?
60 days after you have posted your ad you will receive an email giving you the option to repost your ad. If you wish to do so, click on the link in that email. You will then be able to edit the ad if necessary and repost the ad for a further 60 days. If you wish to repost your ad before the expiry of this 60 day period, you must delete your existing ad first and then repost. You may not post a particular ad more than once a week. Alternatively, you can easily login to your personal accuont and resubmit your post from there even before the expriy date.

Editing and Deleting an Ad

1. How do I edit an ad?
Please login to your personal account by using your registered email and password. Click 'Manage my free ads', you can edit an ad as many times as you wish.

NB: Once your ad has been posted, you can only edit some of the text fields - price, title and description. You cannot add more photos but can modify existing photos.

2. How do I delete an ad?
Please login to your personal account by using your registered email and password. Click 'Manage my free ads', you can delete an existing ad by select 'Del' button.

NB: Your ad will be deactivated immediately (meaning buyers can’t contact you).

Troubleshooting

1. Where is my ad?
If you cannot find an ad you have posted, this may be because:

• You are looking for the ad in the wrong category or have miscategorised the ad.
• You are looking under the wrong date – ads appear under the date on which they were posted.
• You are searching using a word that does not appear in your ad – make sure that the word you are looking for actually appears in your ad.
• Your ad has expired as it was posted more than 60 days ago – you will need to post the ad again.
• Your ad did not comply with our Terms of Use and so was deleted
• Your ad was removed through flagging.

2. Where is my self-publication email?
If you have not yet received the email to publish your ad, it could be because:

• You exceeded your mailbox storage limit – try deleting some emails
• Your email filter has directed it to your bulk/junk/spam mail folder(s) – check these folders to make sure it’s not there!
• You have entered your email address incorrectly on the posting form – it only takes one typo!!
• Your email provider or ISP has implemented "spam filters" which we have found are often badly designed or mis-configured, sometimes resulting in Adoos emails being intercepted.
• There are network problems between ISPs which have delayed email transmission – try checking back later.

You can also have your self-publishing email(s) re-sent.

If all else fails, try using a different email account provider.

3. Why was my ad deleted?
There are 4 possible reasons:

• Your ad expired.
• Your ad breached our Terms of Use.
• Your ad was flagged by a sufficient number of people.
• You deleted the ad yourself.

4. I have posted my ad in the wrong category. How can I correct this?
You cannot change the category. You will need to delete the existing ad and post a new ad in the correct category.

5. I can't log in to my account. Why?
You may have entered the wrong username or password - it only takes one typo! Remember that passwords are case sensitive.

6. I have forgotten/lost my account password. How do I ask for a reminder?
Click on the “Forgot your password?” link. Enter your mail address and a password reminder will be sent to you.

FAQs

1. How long does it take for my ad to be online?
If you are a registered member of our site (it is FREE), your ad will be shown on the site after immediate submission. If you are a first time advertiser, you will be required to activate your email account with us (an email will be sent to your to verify). After the verification of your email, your ad will show on the site immediately.

2. How often can I publish the same ad?
You may only post a particular ad once a week.

3. How can I make sure that my ad always appears at the top of the list?
To do this, you need to login to your account and resubmit your post at a regularly basis.

4. Can I post the same ad in multiple locations?
Each ad may only be posted in a single location. This must be the location in which the item is being sold/service is offered/job is based.

5. Where can I advertise my services?
Ads for services must be posted in the “Services” section, in the category that best matches the service you are offering.

6. How do I reply to an ad?
Find the ad which interests you and click on the “Click here to email the adveriser!l” link in the right- hand corner. Complete the contact form, with your name, email address and message. Then click “Send to the advertiser”.

7. What is a 'Security Code'?
A security code is a randomly generated 5 number code. It helps us prevent spambots from automatically uploading thousands of fake ads to our website, thereby maintaining its quality.

Policies & Safety

1. Policies & Guidelines
General Policies
• Anyone can use Adoos: Individuals, companies and partnerships can all use Adoos.
• No generic ads: each ad must be for a specific service or item. Generic ads will be deleted.
• No duplicate ads: each ad may only be posted once a week. Every time it is reposted, the existing ad must be deleted.
• Service ads must go in the services category: service ads placed in sections for other items will be deleted.
• One ad per item: do not refer to multiple items/services in the same ad.
• No links to other websites:
this is to help prevent spam.
• Do not include email addresses in the description field: this will prevent you being spammed.
• No offensive or inappropriate language: ads containing offensive or inappropriate language will be deleted.

Guidelines for Effective Ad Writing

The most effective ads communicate a clear message to a targeted audience. Here are some tips on writing an effective ad:

• Be honest and factual.
• Describe your message clearly and accurately.
• Include relevant and complete information about the attributes of your item.
• Avoid repeated and unnecessary use of punctuation and symbols.
• Avoid repetition.
• Describe the item clearly in your title e.g. 80GB Apple iPod.
• Do not include unnecessary keywords e.g. APPLE IPOD I-POD I POD 80GB.

2. Prohibited & Restricted Items
Prohibited Job and Business opportunity ads:
• Ads for franchises
• Ads for pyramid schemes, “club membership” or multi-level marketing.
• Ads for Jobs or other business opportunities requiring upfront or periodic payments or recruitment of other members, sub-distributors or sub-agents.
• Ads offering unpaid work or which offer only commission based pay.
• Ads for illegal jobs or business opportunities.

Prohibited Sale Items or Services:
• Alcoholic beverages.
• All illegal (under any applicable law) services or goods including products which encourage or facilitate their delivery or production.
• Any form of identity documents, personal financial records or personal data, including mailing lists.
• Badges and uniforms belonging to the police or any other security forces.
• Blood, bodily fluids and body parts.
• Burglary tools e.g. lock picks.
• Counterfeit currency, stamps or coins and equipment used to make them.
• Counterfeit goods.
• Electronic surveillance equipment.
• Embargoed goods.
• Fireworks and other destructive devices and explosives.
• Gambling items such as lottery tickets, sweepstakes entries or slot machines.
• Government and transit uniforms, IDs and licenses.
• Hazardous materials.
• Drugs and drug related paraphernalia.
• Images containing frontal nudity.
• Materials and items that infringe copyright.
• Non-prescription drugs that make false or misleading treatment claims or treatment claims that require the approval of the relevant authorities.
• Obscene material and any kind of pornography.
• Pesticides.
• Prescription drugs and devices.
• Recalled items.
• Restricted or regulated plants and insects, such as endangered plant species, or pests.
• Stocks, shares and other securities.
• Stolen property.
• Tobacco products.
• Used cosmetics.
• Weapons and related items including firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns and switchblade knives.